Reference

Cash In, Cash Out, All Inside topic

bKash, Nagad and Rocket sit right inside your account, so you can move money without leaving the lobby, and a payout only leaves once the wallet name on it matches yours. Availability depends on your local law and eligible regions.

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Explore the Lobby Read FAQ
topic Cash In, Cash Out, All Inside topic
PAYMENT RAILS

The Wallets We Clear Cash Through

Every rail in the chip row moves money both ways, so the app you pay in with is usually the one that pays you back. We keep the receiving numbers and the reference field on the same screen, which is why most deposits clear on the first try. Cricket nights are the busy stretch — BPL and international fixtures pull people towards the sportsbook and the cashier at once — so send the exact amount and paste the ID rather than firing off a second payment. If one rail is down for maintenance, the others stay open.

bKash The rail most of you reach for first. Send from your bKash app, paste the transaction ID, and the amount lands in your account wallet once the reference matches.
Nagad Nagad works the same way, with the receiving number shown on the deposit screen. Use the reference field properly and your balance updates without a follow-up call.
Rocket Rocket suits accounts that run through a bank-linked wallet. Keep the number in the same name as your account so withdrawals clear without a second check.
Upay Upay sits alongside the three big wallets in the chip row, and the deposit form shows its own receiving number so nothing gets mixed up between rails.
Bank Transfer Bank transfer runs from your own bank account instead of a wallet. Copy the reference line exactly as shown; that string is how our cashier ties the payment back to you.
topic Verify Your topic Account Before A Payout

Verify Your topic Account Before A Payout

Verification is the one step that keeps your balance yours. We ask for a clear photo of your national ID and a shot of you holding it, plus your name exactly as it appears on bKash, Nagad or your bank. Send both from the verification tab and we check them against the payout wallet you named. You can still deposit and browse

while that runs; withdrawals simply wait. Blurred corners and mismatched spellings send a file back, so shoot in daylight and read your name twice. Once it clears, you won't repeat those steps on the next payout.

  • Open your profile — Go to account settings and pick the verification tab, where the ID and selfie fields load together.
  • Photograph your ID — Lay your national ID on a flat surface in daylight and capture both sides with all four corners inside the frame.
  • Match the wallet name — Type your name exactly as it reads on your bKash, Nagad, Rocket or bank account, letter for letter.
  • Wait for the check — We compare what you sent with the payout wallet you named, and the tab shows where things stand.
topic Payout Straight To Your Own Wallet

Payout Straight To Your Own Wallet

Withdrawals go back the way money came in — bKash, Nagad, Rocket or your bank — and the wallet name has to match the name on your topic account before anything is released. Choose the payout rail, type the amount, and confirm from your phone. If your account is already verified, the request moves to processing; if not, we ask for the

missing document first. That extra check keeps someone else from pulling your balance to a wallet that isn't yours. Keep the wallet app handy, since we may ask you to approve a one-time code.

  • Open withdrawal — Head to the cashier and switch from deposit to withdrawal so the form points at your payout rail.
  • Pick the wallet — Choose bKash, Nagad, Rocket or bank transfer and type the number registered in your own name.
  • Enter the amount — Put in what you want to pull out and check the balance left behind before you send the request.
  • Approve the release — Confirm the one-time code we send to your phone, and the request is queued for the release check.
topic Put Money In Through bKash Or Nagad

Put Money In Through bKash Or Nagad

Deposits on our cashier run through the same apps already sitting on your phone. You pick bKash, Nagad, Rocket or a bank transfer, and we show the account number to send to — no card details, no call centre queue. Send the amount from the wallet app, then paste the transaction ID into the deposit form so it can be matched to

your account. Nearly every mismatch we see is a wrong reference number, so read it twice before you confirm. Your balance moves as soon as the payment is matched.

  • Open the cashier — Tap Deposit inside your account and the chip row loads with bKash, Nagad, Rocket and bank transfer side by side.
  • Pick your wallet — Choose the rail you already use. We display the receiving account number and the amount field for that rail.
  • Send and copy the ID — Send the money from your wallet app, then paste the transaction ID into the form before you submit it.
  • Watch the balance — Once the reference matches, the amount lands in your account wallet and shows on your balance line.

The Banking Questions We Hear Most

These are the four or five things our chat queue gets every week, answered the way we would answer them on the phone. If your case looks different from what you read here, bring your transaction ID to support and we will trace it from the reference number rather than ask you to send the money again. Short answers only, because that is what you actually want at the cashier.

Open the cashier, choose bKash, send the amount to the number shown, then paste your transaction ID into the form. Your balance moves once the reference number matches.

Most waits come from a name mismatch between your payout wallet and your verified account, or from a request sent before verification cleared. The cashier tab shows which of the two is holding it.

No. You can deposit and browse the lobby while verification is pending. Withdrawals are the part that waits, because we release money only to a wallet that matches your name.

bKash, Nagad, Rocket, Upay and bank transfer, depending on what your region supports. The rail you paid in with is usually the one that pays you out.

Each rail carries its own minimum, printed on the deposit form before you send anything. Check that line first, since an amount below it is harder for us to match.

Keep the transaction ID from your wallet app and send it to our support chat. That ID lets us trace the payment from the reference, without asking you to send twice.
Reference

Topic Banking

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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