Reference

Your Privacy Policy in Plain, Short Sentences

Your account begins with a mobile number, and this page sets out exactly what happens to it after that. We collect what a wallet transfer and a lobby session need, nothing more, and you can ask for a copy, a correction or closure whenever…

Mobile number sign-inCopy of your data on requestCookie controls in your browserWallet PIN never requested

Explore the Lobby Read FAQ

HANDLING HABITS

How topic Guards Your Session and Records

How we handle your details comes down to small, boring habits. Sessions time out, so a phone passed between cousins at the tea stall does not stay signed in. Passwords are stored hashed, and we never ask for your wallet PIN on our pages. Cookies stay limited to sign-in, language and load checks. Account records are kept for the period the law in your region asks for, then removed. Withdrawals are verified against the wallet you paid from, which is why we ask you to use one number for both.

Data we hold Name, mobile number, the wallet you pay with, device and browser details, and your lobby activity log. That is the working list, and you can ask for a copy of it at any time.

Cookies and sign-in Three jobs only: keeping you signed in, remembering your chosen language, and spotting pages that load slowly. Clear them in your browser whenever you like, then sign in again with your own number.

Retention and deletion Records tied to a wallet transfer stay as long as the law in your region asks. After that we take them out. Ask for deletion and we will tell you plainly which parts have to remain.

Changing your details A misspelt name or an old wallet number is easy to fix. Write from your registered address, confirm your mobile number, and we update the record once the match is done.

Where Your Wallet and Account Details Go

topic Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy covers what we collect when you open an account, sign in from your phone, and move money through bKash, Nagad or Rocket, and what you can ask us to do with it later. We keep the list short on purpose: your name and mobile

1
number, the wallet you pay from, device details such as handset model and browser, and a log of lobby activity so we can answer a question about a live table round or a cricket market you backed on the sportsbook. Payment confirmation sits with our wallet
2
partners — we see the reference number and the amount, never your wallet PIN. Nothing here overrides the law where you live. Access to the lobby, and the data handling that comes with it, depends on your local law and eligible regions, and when a market
3
changes its rules we update this page instead of quietly carrying on. Cookies do three small jobs: keeping you signed in, remembering your language, and showing us which pages load slowly. Clear them in your browser whenever you like, though you may have to verify your
4
number again. We do not sell your details and we do not pass them to advertisers. If a payment provider or a regulator asks for records, we check the request is valid before we answer. The section below sets out how to ask for a copy,
5
a correction or closure.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY DESK

Getting a Straight Answer About Your Data

Privacy questions deserve a real person, not a form that vanishes. Write to our Bangladesh support desk through live chat inside your account or by email, and say plainly what you need — a copy of your data, a correction to your name or wallet number, or the closure of an account you no longer use. We answer in the same channel you wrote in. Give your registered mobile number so we can match you to the account; never send a PIN or an OTP to anyone, including us.

In-account live chat Open your account, tap Help, then Chat. The thread stays attached to your account, so you never have to repeat your case to a second agent when the desk changes shift.

Email to the privacy desk Write from the email tied to your account where you can. Coming from a new address? We will ask you to confirm your mobile number before we open the request.

Account closure request Ask in writing and we close the account once any open wallet transfer has settled. The records the law requires stay; the rest goes on our normal removal cycle.

Questions We Hear About Account Data

These are the questions our support desk answers most often about account data, and the short answers below match what the full policy says. If your case is not here, write in and we will reply in the same channel. We do not hide the awkward parts: you can read what we hold, ask us to fix a wrong spelling, or close the account and have the rest removed once the required records have run their course.

Your name, mobile number and the wallet you pay from, plus device and browser details and a log of lobby activity. We never ask for your wallet PIN, here or anywhere else on the site.

Yes. Ask through live chat or email from your registered address. We confirm your number first, then send the record we hold for your account in a readable form.

Only what a transfer needs: the reference number, the amount and the wallet number. bKash, Nagad and Rocket confirm the payment on their side, and your PIN never reaches us.

Records tied to money movement stay for the period the law in your region sets. Once that period ends we remove them, and you can ask which parts still have to be held.

The law where you live. Access to topic and the handling described on this page depend on your local law and eligible regions, so read your own rules before you open an account.

Sometimes. When the way we handle account data changes we rewrite this page and flag it at your next sign-in. Keep using the lobby and the updated wording applies to you.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTopic Glossary InfoFAQ

Your Privacy Policy in Plain, Short Sentences

How topic Guards Your Session and Records

Getting a Straight Answer About Your Data

Questions We Hear About Account Data

01 What do you collect when I open an account?

02 Can I get a copy of what you hold?

03 Do you share details with payment providers?

04 Does an old account keep its records for long?

05 Whose privacy law covers me, mine or yours?

06 Will this policy change, and how will I know?

Privacy Policy

Related pages

Related pages