Reference

What Our Terms Cover For You

Open an account with topic and these Terms & Conditions become the agreement behind it: your account wallet, your lobby access and the cashier steps you follow.

Account agreementWallet rulesCashier stepsAccess depends on local law
topic What Our Terms Cover For You
HOW WE HANDLE DATA

Your Data And Account Safety

Running an account means holding some of your details, and this page sets out how far that goes. We store what the cashier and the lobby need — your phone number, wallet records, session data — and none of it is sold on to anyone. Cookies keep you signed in; the one-time code keeps others out. When you close the account, records are kept only as long as these terms and local rules require, and you can ask from inside the account for a copy or a correction.

What we keep on file

Your name, phone number, wallet details and the transaction records behind each deposit and withdrawal. We keep them to run the account and to answer a dispute months later, nothing beyond that.

Cookies on this page

The site sets cookies to hold your sign-in session and to remember the language and payment rail you picked. Clearing them logs you out, so expect to re-enter the code we send to your phone.

Keeping the wallet locked

Your password plus the one-time code sent to your phone guard the account. We never ask for that code in chat or on a call — anyone who does is not us, so report it.

Changing or removing details

Ask from the signed-in account, name the field that's wrong, and we'll confirm what proof we need before editing. Closing the account starts a records clean-up that follows the terms on this page.

REACH OUR DESK

Get Answers On Your Terms

Questions about a clause don't need a formal letter. Sign in, open the support panel and the terms topic puts you in front of a person who can read the same document you're holding — not a script. Quote the heading and your account number, and if a cashier step is involved, add the bKash, Nagad or Rocket transaction ID. Keep the reply in the same thread so we can follow the history.

Support chat inside your account Sign in, open the support panel and choose Terms & Conditions from the topic list. Paste the transaction ID from your bKash, Nagad or Rocket message so we can pull the record without asking you twice.
Email for the long questions Written queries about a clause go to our terms mailbox, and we answer in the order tickets arrive. Quote your account number and the heading you're asking about so the reply lands on the right point.
Disputes on a cashier step If a Nagad or Upay transfer left your wallet but never reached the account wallet, raise it in chat with the sender number, amount and time. We trace it against our cashier record, then reply.

Terms Questions We Hear Often

The same handful of terms questions reach our desk every week, so they sit here in short form rather than buried inside clause nine. Each answer points back to the wording you've just read, and none of it bends the document. If yours isn't listed, support chat is quicker than email — especially on a BPL night when the Live Cricket Odds market is busy. Bring your account number.

Yes. Ticking the box at sign-up and using the lobby both mean you accept them. If you don't agree with a clause, don't deposit — close the account instead and nothing further applies.

bKash, Nagad, Rocket, Upay and bank transfer, sent from an account in your own name. A transfer from a relative's wallet breaks the terms and may be returned.

No — one account per person, and that includes a second wallet on another phone number. If we find duplicates, the extra accounts are closed and any balance is handled under the same terms.

Request your payout first, because a closed account is harder to pay out from. Once it's shut, these terms still govern how we keep the records of what passed through.

Message support from the signed-in account and say which detail is wrong — phone number, name spelling or wallet. We'll confirm the steps before anything is edited, and name changes need ID proof.

We update this page when a payment rail or game provider changes how something works. The version you see here is the one in force, so read it before a large deposit or a withdrawal request.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.