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What You Need to Know Before You Join

Using topic means you agree to the terms set out here, including eligibility rules that depend on your local law and the region you access the platform from.

Eligibility by regionAccount accountabilitybKash, Nagad, Rocket wallet termsData and privacyBangladesh access conditions
topic What You Need to Know Before You Join
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We take the handling of your account data seriously. Here is how we manage the four areas that matter most to you: what we collect, how long we keep it, how we protect it, and how you can request changes.

Data We Collect

We collect the details you provide at registration — name, contact, payment wallet including bKash or Nagad — plus transactional records. We collect only what is needed to run your account.

Retention and Deletion

Account data is held for as long as your account is active and for a period after closure as required by our operating obligations. You may request deletion of non-essential data via support.

Account Security

Accounts are protected by password and OTP verification on login and on withdrawal requests. Never share your OTP with anyone — our team will never ask for it.

Requesting Changes

To update your registered details — including a linked Rocket or Nagad wallet — submit a request through the Help Centre. Changes to payment details require identity verification before they take effect.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, want to dispute an account decision, or need to flag a concern about your data, our support team handles legal queries directly. Reach us through live chat, email or our account help centre — we route legal and account-related messages to a dedicated queue so they do not sit in a general inbox.

Team online

Live Chat

Start a live chat session from your account dashboard. Legal and account queries are flagged separately so you get a focused response, not a generic reply.

Email Support

Send your query to our support email. For legal matters, include your account ID and the specific clause or decision you are writing about to speed up the review.

Account Help Centre

Log in and visit the Help Centre to submit a formal account review request. This creates a tracked case with a reference number you can follow up on.

Common Questions About These Terms

These are the questions we hear most often about eligibility, account rights and how our legal terms apply in Bangladesh. If yours is not listed here, contact us directly through live chat or email.

Access depends on your local law and eligible region. It is your responsibility to confirm that using this platform is lawful where you are before opening an account.

No. All payment wallets linked to your account — bKash, Nagad or Rocket — must be registered in your own name. Mismatched wallets can result in withdrawal holds pending verification.

Submit a data access request through the Help Centre after logging in. Include your account ID. We will respond with the records associated with your account within a reasonable timeframe.

If closure follows a policy breach, the balance may be held pending review. If you close the account yourself, any remaining balance is returned to your verified payment wallet after identity checks clear.

We post updates on this page. Continuing to use your account after an update is posted counts as acceptance of the revised terms. Check this page if you have not visited in a while.

Raise a formal dispute through the Account Help Centre. This creates a tracked case. For serious legal concerns, you may also write to us by email with your account ID and the relevant detail.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.